Low minimumsSee it before you orderFree pickup in Toronto

How can we help?

Quick answers on ordering, artwork, shipping and your account.

Ordering & pricing

Is there a minimum order?

Minimums are low. Most products start at 1 piece, and a few, like embroidered items, have a small minimum that's shown on the product. Prices drop as you add more: 5+, 10+, 25+, 50+ and 100+ each unlock a better per-piece price, and you'll see it update live on the product page and in the designer.

How does bulk pricing work?

Every product shows its price ladder. The discount applies to each line in your cart, meaning one product in one colour. If you're mixing products or colours and want one quote for the whole job, use the instant quote, or see how bulk and team orders work.

What does the price include?

The price you see is for the blank product plus your design printed as you approved it in the designer. Taxes and shipping are shown at checkout. Some products carry a setup option for special decoration; if so, it's listed on the product.

Can I get a quote before I order?

Yes. The instant quote prices any product by colour, placement and sizes in under a minute. For mixed products or something you don't see on the site, send a quote request.

How do I pay?

Visa, Mastercard, Apple Pay and Google Pay at checkout. A 3.5% payment-processing fee applies to card payments. You can also pay by Interac e-Transfer with no processing fee; the instructions are on the checkout page and in your order email.

When does my order go into production?

Once it's paid and your design is approved in the designer. Nothing is printed before payment unless your company has account terms with us.

Can I change or cancel my order?

Message us from your account or the contact form as soon as possible. If production hasn't started, we can usually help with sizes, colours or quantities. Once an order is printed it can't be changed or cancelled.

Do you do rush orders?

Yes. Rush service is available on most products; pick it in the designer or tell us your date in the instant quote and we'll confirm what's possible. See Rush orders.

Can I order a sample first?

Yes, you can order a single piece of most products. Quick Picks are our always-in-stock staples and the fastest way to see your design in your hands before a bigger run.

Artwork & the designer

What file types can I upload?

PNG, JPG, PDF, SVG and AI. For the sharpest print, upload a PNG with a transparent background at the size you want it printed, or a vector file (SVG, AI, PDF). Screenshots and small web images can look soft when enlarged.

How big will my design print?

The designer shows the print area for each product. Drag the corners to resize and the size in inches shows as you go; a red centre guide appears when your art is lined up. Most tees print front designs around 10 to 12 inches wide.

Will my colours match?

We print your file as you upload it. Colours on screen vary by device, so slight differences are normal. If an exact colour matters, tell us the Pantone or hex value in the order notes and we'll get as close as the process allows.

Who checks my artwork?

You do, in the designer. What you approve is what we print, so zoom in and check spelling, placement and size before you add to cart. If a file looks like it will print poorly we'll reach out before production.

Can you design something for me?

We don't offer design services, but the designer has text tools, shapes and a growing library of ready-made templates you can make your own. Bring your logo, pick a template, or send us a quote request with your idea.

Can I print on both sides, or on the sleeve?

Yes. Each print location is priced separately and shows in the designer as you add it. Use the location picker to add a back, sleeve or inside-label print.

Can I save a design and come back later?

Yes. Sign in and use Save in the designer. Saved designs live under your account and can be reordered in a couple of clicks.

Pickup & shipping

Is pickup free?

Yes. Choose pickup at checkout and we'll email you when your order is ready, with the pickup details. Pickup is in Toronto.

Where do you ship?

Across Canada by tracked shipping; the rate shows at checkout. Shipping to the US is available by quote. Orders from online stores (fundraisers, teams, merch) follow that store's own shipping options.

When will my order be ready?

It depends on the product and how it's decorated. Need it by a date? Rush service is available: tell us the date in the instant quote and we'll confirm.

Do you deliver in Toronto?

For larger local orders we can arrange courier delivery downtown. Ask in your quote request.

Can I track my order?

Yes. Every shipped order gets a tracking link by email, and you can follow its status under My account.

Account, stores & policies

Do I need an account to order?

No. You can browse, design and check out as a guest. An account lets you save designs, reorder and track orders in one place.

What is an online store?

A page of your own, with your designs on products you pick, where your team, school, fans or supporters order and pay directly. We print and deliver; you don't handle money or sizes. See how stores work.

How do fundraiser stores raise money?

We set a base price, you choose the selling price, and the difference goes to your cause. We vet each cause first, so start with the Get a store form.

What's your returns policy?

All orders are custom made, so all sales are final. If there's an obvious mistake on our side we'll fix or replace it; message us as soon as you receive your order, with a photo. Full details: Returns & refunds.

Can I bring my own garments?

Yes. Pick the matching item under Bring your own, add your design and check out; prices are for the decoration only. We'll contact you about getting the items to us.

Where can I read your policies?

Shipping · Returns & refunds · Terms · Privacy

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